FAQs

1. What payment methods do you accept?

We accept payments via major credit cards (Visa, Mastercard, EasyPaisa, and Jazzcash). Pay for a secure and hassle-free checkout experience.

2. How long will it take to receive my order?

Shipping times vary based on your location and the products ordered. Typically, orders are processed within 1-3 business days. 

3. Can I return or exchange items?

Yes, we accept returns and exchanges within 7 days of delivery. Items must be unused and in their original packaging. Please refer to our Returns & Exchanges policy for detailed instructions.

4. Do you offer wholesale pricing for bulk orders?

Absolutely! We have a wholesale program available for bulk orders. Please contact us on Whatsapp where our customer service team will provide you with more information and wholesale pricing options.

5. Are your art supplies eco-friendly?

We strive to offer a range of eco-friendly products. Look for the "Eco-Friendly" label on product descriptions to identify items made from sustainable materials or those with minimal environmental impact.

6. What if an item I want is out of stock?

If an item is out of stock, you can sign up for email notifications to be alerted when it becomes available again. Additionally, our customer service team can provide insights on restocking timelines.

7. Can I track my order?

Yes, once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website.

8. Do you offer gift cards?

Yes, we offer gift cards of various denominations. They make great presents for art enthusiasts! You can purchase them on our website.

9. How can I contact customer support?

You can reach our customer support team by emailing at octagontraders.info@gmail.com or by using the contact form on our website. We typically respond within 2- 3 hours during business days.

10. Are there any discounts or promotions available?

We regularly run promotions and discounts. Subscribe to our newsletter and follow our social media channels to stay updated on the latest deals and offers.