Shipping policy

At Octagon Traders, we are dedicated to providing you with a smooth and efficient shopping experience, including reliable shipping and delivery. This Shipping Policy outlines our shipping procedures, time frames, and related information.

1. Shipping Methods

We offer several shipping methods to ensure you receive your stationery products in a way that suits your needs. These methods may include but are not limited to:

• Standard Shipping
• Expedited Shipping

2. Processing Time

2.1 Order Processing: We aim to process and ship orders within 2-3 business days after payment confirmation, provided the items are in stock. Please note that orders placed on weekends or holidays may experience a slight delay.

2.2 Custom Orders: For personalized or custom items, processing time may vary and will be communicated to you during the order placement.

3. Shipping Time

3.1 Domestic Shipping: Standard shipping typically takes 2-3 business days. Expedited shipping, if available, may reduce delivery times.

4. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. These costs will be displayed at checkout before you confirm your purchase.

5. Tracking Orders

For your convenience, we provide tracking information for all orders. You will receive an email with tracking details once your order has been shipped. You can track your order's progress using the provided tracking number.

6. Shipping Restrictions

Please be aware that certain items may be subject to shipping restrictions due to international laws and regulations. These restrictions will be communicated to you during the checkout process.

7. Lost or Damaged Shipments

If you believe your order is lost or damaged during transit, please contact our customer support team at [your contact email or phone number]. We will work with the carrier to resolve the issue promptly.

8. Address Accuracy

It is essential to provide accurate and complete shipping information during checkout. We are not responsible for undeliverable or misdelivered packages due to incorrect addresses.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on our website with the revised effective date.

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